Wait until next year

Last week and I was in a pub in Central London and it was packed. It was packed, but it wasn’t busy, which I appreciate probably doesn’t make much sense. There weren’t that many people there, especially for the Thursday night after-work drink slot. There were empty tables. There was room outside to enjoy the early Autumn evening sunshine. Back at the bar it was packed, uncomfortably so.

There were plenty of staff, but there were loads of people crammed around the bar. It was hard enough to navigate past, let alone to get a drink. And those who were successful getting served were then faced with a mass of humanity to navigate past with their drinks. It didn’t seem the ideal set-up.

Meanwhile, I’ve noticed this year that there’s been lots of grumbling around people queuing in pubs. Pubs and breweries are closing, the economy is making a night out a luxury rather than a routine, and yet people lining up for a drink appears to raise far more ire amongst a certain kind of pub-goer.

But…dare I say it…I think queues in pubs are fine…and sometimes even good?

I’m not quite sure why queues are such an issue. They can be annoying if they wind around seating areas, but then a scrum at the bar can be just as irritating and intrusive. A long bar might be wasted with a queue, but not if there’s only one or two bar staff working behind it. Crowd control is part of the art of running a pub, and a queue can work just as as well as anything else. If people like going to the bar (as opposed to getting table service) then surely their main focus is on getting them served as quickly as possible, rather than focusing on the formation in which they stand?

Queues guarantee that people are served in the order they arrived. As much as staff should be able to clock who is next, they have enough to do without keeping tabs on that. There are the bar-blockers who think that if they are standing at the bar then that means they should be served-on-demand no matter who else is waiting. There are the entitled regulars who think they have a fast pass to their usual. Then there are just the confident, the tall and the selfish. It is an unnecessary minefield for staff and drinkers alike.

Ultimately, I can see queues as a helpful tool, especially during busy periods, as the reality is many people will just not behave in pubs, and the current system benefits some people more than others. Pubs should be spaces for all, not just for those more able to navigate them.

In many pubs if you are white, male, able-bodied and known by the staff you have a significantly better chance of getting served than if you are none of those things. And considering pubs have traditionally not exactly been the most welcoming of places to those who aren’t white, male and able-bodied and are closing at a rapidly escalating rate you would think it would be in their interests (and in the interests of all pub regulars) to make it easier for the widest possible demographic to actually spend money in a pub.

My suspicion is the most vehement opponents of pub queues have simply never had an issue getting served themselves. And perhaps they might benefit from showing some empathy towards the kinds of people who regularly find it difficult, either getting jostled out the way, or overlooked by bar staff, or simply feeling uncomfortable in that kind of environment.

Pubs can be intimidating places, and getting served can be a big part of that. Some of the biggest issues I’ve had in pubs have involved people getting aggressive at the bar over who should be served next, or encountering problems from all the pushing and shoving on the way to and from the bar. I’m fortunate enough to feel reasonably comfortable handling all that, but I wouldn’t expect everyone to be.

Pubs need to adapt, and if the current system isn’t working then people will adapt themselves – most queues are spontaneous, not mandated. The economics of drinking mean a trip to the pub is more of a financial commitment than it has ever been. And if people are having to fight their way to pay a premium for a pint, they will soon look elsewhere to spend their hard-earned and rapidly diminishing cash.

The queue is egalitarian and deeply British. It’s not the answer in every pub. But in many pubs it just might be.